Welcome to Tcg Series' Shipping Information page! Here you will find details about our shipping and delivery services to help you understand how we fulfill your orders and get your items to you as quickly and efficiently as possible.
We are committed to providing excellent products and top-notch customer service. If you have any questions or concerns about your order, please don't hesitate to contact us.
Thank you for choosing Tcg Series for your shopping needs. We appreciate your business and look forward to serving you again in the future.
Dispatching:
All orders are dispatched within 2-3 business days, unless otherwise noted (e.g. during special periods such as convention exclusive events). Please note that dispatch times may vary due to factors such as order volume and product availability.
🏠 Standard Home Delivery
Experience the convenience of receiving your items right at your doorstep! With our Standard Home Delivery option, you can expect your package to arrive within 10-14 business days. Just sit back, relax, and let us handle the rest.
🚀 Express Home Delivery
Choose our Express Home Delivery option and get your hands on your purchases in just 7-10 business days! Enjoy faster shipping and start using your new items in no time.
Tracking:
All orders are fully trackable and you will receive a confirmation email upon placing your order, followed by a second email with your tracking information once your order has been dispatched. Please do not contact us for tracking information as it will be sent to you automatically. If you do not receive tracking information within a reasonable amount of time after placing your order, please check your spam or junk mail folder or contact us for assistance.
Shipping to North America (U.S. and Canada):
While most of our products can be shipped to North America, please note that some may be subject to restricted shipping from our manufacturer. In order to avoid any potential delays or issues with your order, we strongly recommend contacting us to confirm the availability and shipping status of the products you are interested in before placing an order.
In the event that the product you have ordered is restricted from shipping to your location, we reserve the right to ship the product once the restriction is lifted, provided that we are not contacted before the order is placed.
Restricted Shipping:
Please note that if you place an order for a product with restricted shipping to your country, we will be unable to dispatch the item until the manufacturer's restriction is lifted. This may take several weeks or even months.
All orders placed for restricted shipping products are non-refundable. However, we are happy to accommodate an exchange for any product(s) of equal value upon your request.
We kindly request that customers thoroughly review product pages and our terms and conditions before placing an order to ensure a seamless experience.
Items on Pre Order:
If your order includes items on pre-order, they will be shipped as soon as possible upon their release date. If your order includes both in-stock and pre-order items, we will ship the whole order once all items are in stock, unless you request otherwise. Please note that the release date for pre-order items may vary and is subject to change.
Once a pre-order item has been shipped, it will be marked as shipped in your order status and tracking information will be sent to you automatically. Please note that the tracking information for pre-order items may not be available until the item has been shipped.
If you have any questions about the status of your order or the availability of pre-order items, please don't hesitate to contact us.
Special Periods:
During special periods such as convention exclusive events, there may be additional delays in order dispatch due to the high volume of orders we receive. While we do our best to process orders as quickly as possible, there may be delays of up to 5-7 business days during these periods.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. Please note that dispatch times may vary based on the volume of orders and the availability of the products you have ordered.
International Orders:
Please be aware that international orders may take longer to arrive than usual due to limited flights and increased parcel volumes. Customers outside of Australia may also be responsible for any customs duties, taxes, or fees payable upon receipt of their order. Please check with your local postal services for full details on thresholds.
Thank you for choosing our store for your purchasing needs. If you have any additional questions about our shipping and delivery services, please don't hesitate to contact us.
